The FCC issued a press release today that every service provider should take note...
Provider Fails to Meet Robocall Mitigation Requirements: Gets Cut Off from Other Networks
For over a year, the FCC has been warning of dire consequences for communication service providers who don’t fight robocalls and caller ID spoofing. In late November 2022, they showed they are serious, by removing a company fully from the call networks, requiring all other providers to “cease accepting the Company’s traffic.”
In this article, we cover:
- The FCC Cuts Off Provider from Network Access
- Requirements for Robocall Mitigation
- Robocall Mitigation Solutions
The FCC Cuts Off Provider From Network Access
On November 22, 2022, the Federal Communications Commission took the dramatic and somewhat shocking step of cutting off a voice service provider from other networks for failing to meet the FCC’s requirements to protect consumers against robocalls and caller ID spoofing.
Global UC was removed from the FCC’s Robocall Mitigation Database, which “requires all intermediate providers and terminating voice service providers to cease accepting the Company’s traffic.”
FCC Chair Jessica Rosenworcel summarized the FCC’s point: “For too long, robocalls have flooded our phones and facilitated fraud. So we are using a new tool to fight against these scam calls. We are cutting providers off and preventing them from accessing our networks when they fail to demonstrate they will protect consumers.”
In addition, the FCC continues to review other company robocall mitigation efforts, and has been presenting “show cause” orders to other providers, demanding that they show concrete steps in robocall mitigation, or they will face shutdowns as well.
For the past few years, CSPs have worried that the FCC would issue a Cease & Desist letter. We know see that they are willing go much further, with complete network shutdowns.
Requirements For Robocall Mitigation
The FCC has made fighting robocalls a priority and pushed most of the responsibilities for that to the communication service providers (CSPs). Most CSPs are required to be certified in the Robocall Mitigation Database. To do so requires implementation of STIR/SHAKEN caller ID authentication protocols, and/or robocall mitigation plans for portions of a network where STIR/SHAKEN does not work.
Certifications that fail the Robocall Mitigation Database standards will receive a notification from the FCC, then a “show cause” order, then a shut down notification.
But there are relatively straightforward methods for CSPs to enforce robocall mitigation, that don’t require dramatic network changes nor burdensome expenses.
Robocall Mitigation Solutions
YouMailPS is the commercial side of the very well-known YouMail app. With the YouMail app, consumers and small businesses use our voicemail system, add virtual numbers, offer a virtual receptionist, and more. This communication platform handles over one billion calls per year for over 10 million users.
The data gathered in this system allows YouMailPS billions of content datapoints, and have built decades of experience in fighting robocalls.
So CSPs flock to YouMailPS Robocall Mitigation, which is comprised of a collection of technologies. These tools leverage patented AI algorithms to analyze communications content, accurately identifying unwanted calls.
Next, unique digital fingerprints are matched with telephone numbers used by bad actors. These digital fingerprints often follow bad actors wherever they go – across spoofed telephone numbers and multiple originating service providers, so YouMailPS is effective regardless of attack duration, frequency, and other tactics.
This information helps CSPs reduce compliance risk by identifying problematic numbers immediately and being able to immediately shut down any number that behaves illegally. It’s also a great way to supplement existing Know Your Customer behavior, and offers data to demonstrate to the FCC (and your clients) the cleanliness of a network… not to mention the risk of lawsuits, bad press, and more due to noncompliance.
YouMailPS offers three primary solutions for communication service providers and vendor integration: (1) Score, which is telephone number scoring as a service derived via content-based analytics. This provides a probability of telephone number association with spam, unlawfulness, and fraud. (2) Watch, which is telephone number behavior as a service. Content-based analytics provides visibility including identification of audio content from unwanted robocalls, and finally (3) Clear, which is traffic analysis as a service via a combination of CSP data analysis and content-based analytics. Clear is a fully integrated network solution for CSPs.
Each of the YouMailPS services above fulfill different requirements of the FCCs robocall mitigation standards. Contact YouMailPS to see how your CSP can more easily, more effectively implement robocall mitigation now >